Returns & Exchanges

At TRI Equestrian, we want you and your horse to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether it is a sizing issue or a change of mind, our team is dedicated to ensuring a smooth exchange or refund process.

1

Check Eligibility

Ensure your items are in new, resaleable condition with all original tags and packaging intact within 30 days of delivery.

2

Complete Return Form

Fill out the returns form included in your original shipment, specifying whether you require a size exchange or a full refund.

3

Secure Packaging

Pack the items securely to prevent damage during transit, ensuring that footwear or safety equipment boxes are not taped directly.

4

Ship to TRI

Send your package via a tracked courier service to our main warehouse address provided on the return documentation.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing